|Posted by rpospina on March 29, 2016 at 9:45 PM|
A recent experience after posting a simple question in a Translation and Interpreting (T&I) Facebook group, has inspired me to write this post. I wanted to share my 2 cents in regards to being part of (and making use of) these online forums.
|Posted by rpospina on June 12, 2015 at 9:00 PM|
One of the most popular questions from clients requesting the services of a translator is: are you certified? Also, many candidates interested in becoming one ask: how do I become a certified translator?
The Global Translation Institute (GTI)
The GTI is a United States-based company owned by Adriana Tassini; It's also the company that sponsors the Certified Translation Professional (CTP) program. It seems as though the GTI's main purpose is to serve as a gateway to recruit potential candidates for the CTP and to serve as a platform for networking and resources for the CTP alumni.
The CTP program is limited to 200 candidates per year, offering 4 specific examination dates in the months of February, May, August and November each year; there is a 2 weeks deadline (approx.) prior to each examination date to schedule your examination.
In order to schedule your test you must first register for the program by filling out an online form; a GTI representative will contact you shortly afterward to confirm your enrollment and confirm payment. They offer a convenient payment plan for PayPal account users.
Once you are registered, you will have access to the resources offered for candidates which are mostly training modules and videos of interviews with translation professionals, an employer's directory and a study guide.
It is mandatory to make an additional investment to purchase a text book which was also written by Adriana Tassini; the textbook is almost 300 pages long and in 12 chapters it covers basic concepts from what is translation, it's history, language families around the world, the tools used in the industry, business advise for start-ups, quality and ethics, etc. In my opinion, it covers the basics that anyone attempting to start in the industry should know both from a qualifications and from a business point of view. The book will not provide you with techniques or actually teach you how to translate or interpret; What it is, in my opinion, is a useful beginner’s guide to the industry, defining it's most essential components.
The test will be mostly based on the materials covered in this book, so you should schedule your test after you've read the material. The exam must be completed in 3 hours. There are multiple choice questions based on the book's material (about 100 as far as I recall), 2 essays (one per each language of your pair) and 2 short passages (less than one page long) to be translated between your two languages.
Once you complete your examination, the GTI will grade your test and if you passed they will mail you a certificate. The validity of the certificate will depend on where you intend to use it because in some countries for example, translators must be registered or approved by a specific institution, so make sure you confirm this before you move forward.
In my opinion and in my particular situation, it was a good investment for me to enroll in this program; because of my location and my resources at the time, it was a convenient and affordable way to get started and to be able to have my skills evaluated by a neutral institution in a proctored environment. You must take into consideration that this is not a translation course or class, but only a certification with the intend to measure and test the skills that you already know.
|Posted by rpospina on May 7, 2015 at 12:40 AM|
Social media is dominating the flow of information nowadays; I'd like to give you a break-down of what kind of information I usually share through the various social media channels and their intended targets:
Facebook: Here I stay connected with my clients, with updates about what I'm doing, where I'm going and sharing news and humor related to translation, interpreting and languages in general.
Twitter: On this network where I interact mostly with colleagues about industry news, events, tips and updated blog articles.
Pinterest: It takes a lot of graphic-design talent, creativity and time in order to make meaningful contributions to this platform (things that I am lacking, greatly). I am simply a follower here, pinning mostly infographics about interpreting, translation and the beauty of languages in general. I've built some boards where you can get a quick fix of either of these subjects, if you're interested!
Youtube: My latest addition and I've realized that this is an under-utilized resource by the translation-interpreting industry, in my opinion. I have set up my channel and have created customized playlists to my liking, ranging from news from government institutions to full-lenght seminars related to the T&I field.
|Posted by rpospina on April 2, 2015 at 2:55 PM|
Doctor: Are you sexually active?
Doctor: Do you have multiple partners or just one?
LEP: No, just myself
+ + + + + + + + + +
Interpreter spelling last name “Sing” for an LEP:
“S” de “Salvador”, “I” de “India”, “N” de Nicaragua, “G” de Guatemala
LEP: ¿Cómo? ¿“G” de Guatemala? Será “G” de Cuba...
+ + + + + + + + + +
LEP being interviewed for WIC (Women, Infants and Children) benefits:
Si, yo vengo aqui para la leche del niño y porque me dijeron que me iban a dar un “calsil” [Car seat]
+ + + + + + + + + +
Male LEP visiting his PCP (Primary Care Physician)
LEP: Doctor, I am having a problem but it's very personal.
Doctor: Alright, what is the problem?
LEP: Well, when I am being intimate with a woman, I finish too fast.
Doctor: Well, you seem to be having a common problem called “premature ejaculation”
[Doctor goes on and on about safe sexual practices and giving advise on how to work on this. Then leaves the room to consult with the attending physician, asking the interpreter and LEP to wait]
LEP: Interpreter, are you there? You have a very beautiful voice and you are such a good interpreter. Do you live around here?
Interpreter: Thank you Sir. No, the interpreter is in a remote location.
LEP: Oh, that's too bad... I thought you were here because I'd like to meet you.
+ + + + + + + + + +
On a call with a car insurance company, taking a statement from an LEP about an accident
Agent: So, sir, in your own words, please explain what happened in this accident.
LEP: Bueno, yo iba de camino al trabajo y esperando la luz verde el vino y me “tapichó el mueble”
Interpreter: The interpreter needs clarification because the insured has just stated that something happened to a furniture or sofa.
Interpreter: Señor, disculpe; el intérprete necesita aclarar ¿a qué se refiere usted cuando dice “el mueble” y qué quiere decir que él se lo “tapichó”?
LEP: Que me chocó el carro.
+ + + + + + + + + +
LEP: Ay no Doctor... ya me han hecho demasiados “emorar” [MRI]
+ + + + + + + + + +
|Posted by rpospina on March 16, 2015 at 10:10 PM|
I dislike the misuse of acronyms and industry-specific jargon; I think that the convenience of saving yourself a breath or two by using them without first explaining what they mean, does not make up for the fact that the person that you are addressing could have no idea of what it's actual meaning.
Here are my two cents for those who are not familiar with the translation / interpreting acronyms / jargon:
Sources for part of this article:
|Posted by rpospina on February 16, 2015 at 4:05 PM|
I have witnesed how serious a miscommunication can be in a health care setting without a proper interpreter, but I couldn't help but be surprised at a whole new level when I learned about this case:
On a routine morning, in a reputable health care facility in the Pensacola area, a female patient of foreign nationality – and who did not speak English – was getting ready for her procedure: a tubal ligation. She had been cleared to have the procedure done in a previous appointment, for which her husband served as an interpreter. The day of the procedure, when the provider was getting ready to obtain a signature for the patient's informed consent, she requested the services of a telephone interpreter, in order to provide the patient specific information about the risks, alternatives to the procedure, etc.
When the provider explained this to the patient, the patient's answer was -“But this is not why I came here, that is against my religion”. Long story short, the patient was brought to have this procedure done under false pretenses by her husband, who wanted her to be sterilized so that they would not have more children, knowing that the patient would not agree to this, due to her religious beliefs. He had her believe she was getting another gynecological procedure done, and he almost got away with it, had it not been by the physician's due diligence of providing a qualified interpreter. What a great catch and a great lesson to be learned by all of us!
|Posted by rpospina on January 25, 2015 at 4:35 PM|
Using the services of a professional over-the-phone interpreter (OPI) has numerous advantages: flexibility to pay for the services as needed, privacy that allows you to have an interpreter while doing a physical examination for a patient, availability 24/7 and on short notice, etc.
Unfortunately, there are many professionals who rely on OPI's to communicate with their limited English proficient clients (LEP) and do not take full advantage of the experience simply because they don't know how to do it. So, here are my two cents about this, from my experiences as an OPI so far:
1. Address the LEP directly. Instead of asking “Interpreter, please ask her for her date of birth” you should simply ask “Ma’am, what is your date of birth?”; professional interpreters are trained to speak in the first person.
2. You have control of the conversation. The interpreter's responsibility is to convert what is being said from one language into another exactly as it is being said, not to be the moderator of the conversation.
3. It is the interpreter's duty to interpret everything that is being said, exactly as it is being said. By everything, I mean E-V-E-R-Y-T-H-I-N-G, literarily. If you use very technical language and the LEP doesn't seem to be understanding your statements, you should take this into consideration and adjust your register (the degree of formality of your vocabulary). This also goes for any side comments (good or bad).
4. Use acronyms and abbreviations wisely or don't use them at all. While they can be very useful to communicate industry-specific jargon among colleagues, they can be an interpreter's nightmare; please be considerate and if you will use an [uncommon] acronym or abbreviation make sure that at least the first time you use this term, you indicate what it stands for.
5. Be mindful of your pronunciation and the speed of your speech. Communication over the phone does not come without challenges and it can be even more difficult if you are not mindful of your pronunciation and the overall tone and speed of your messages. If you have a strong accent, please be mindful of that and articulate as best as you can, keeping in mind that the slower the better.
6. Avoid talking over the interpreter. Let's face it, it's simply rude and most importantly, it can result in omissions of important information and miscommunications.
7. You can request a female or male interpreter and sometimes, you should. This is specially important to handle certain medical calls (gynecology, urology) or calls of a somewhat delicate nature (reports of abuse, psychiatric calls, police intake, etc.) Most companies give you the flexibility to request a female or male interpreter for the comfort of your LEP, so make use of this option when appropriate.
8. If you need to transfer the call, please warm transfer. If you have an OPI and you need to transfer your LEP to another extension, please be considerate and explain to your colleague that you have an LEP with an interpreter on the phone to ensure that the transfer goes smoothly.
9. Take your setting into consideration for sound quality purposes. Make sure that you speak loud enough to be heard through a speaker phone if that's your set-up and inform the interpreter when you will be stepping away from the phone or leaving the room; stop speaking if there are crying babies in the room, if your phone is right by your computer you should know that when you type on a loud keyboard, that's pretty much all the interpreter can hear.
10. A few helpful tips. I'd like to share a few tips that might make a difference and improve your communication with your LEP's through an OPI:
And remember... you should speak THROUGH the interpreter, NOT TO the interpreter.
|Posted by rpospina on December 7, 2014 at 1:05 AM|
The holiday season is upon us and it's one of my favorite times of the year, minus the cold weather. Here is a list of gift ideas for translators and interpreters (T&I):
|Posted by rpospina on November 25, 2014 at 3:50 PM|
Many times while I am interpreting for older adults, I find myself wondering how strictly should I follow the protocol or stick to my usual norms when doing so may turn into another communication barrier. Here are a few tips that I've gathered to enhance the quality of our interpreting services for older adults:
Source this article: The skills of communication in aged care
|Posted by rpospina on October 21, 2014 at 3:15 PM|
It has just over 600 pages, but it's compact and light, perfect to bring with you to on-site assignments where access to an online dictionary may not be available.
In the instructions, it has information on how to use the dictionary and gives you explanations of the various English and Spanish sounds as well as orthographic changes and cognates (words that are related in their origin in both languages)
There are over 12,000 terms translated between English < > Spanish, but what I really like about it is that it gives you first the translation into the other language, and then it gives you an easy definition of the word in plain terms; in many cases, it gives you several definitions depending on the context and the translation of each one of them, which is great.
Another pleasant surprise was the Appendixes; each one has a comprehensive list of complete sentences and dialogues that are commonly used in health care settings. They are grouped by category ranging from basic questions for the patients, specialty-specific terminology, appointment settings and vocabulary specific to various diagnosis: diabetes, cancer, HIV, etc.
All in all, I think this is a great tool not only for medical interpreters and translators, but also for any professional within the health care industry.
|Posted by rpospina on October 18, 2014 at 12:35 PM|
Both have a lot in common:
However, when it comes down to the actual interpretation things are a little bit different. As an interpreter whose workload is mainly over the phone and related to the medical field, I'd like to list some situations in which conducting a session through a video platform can be much more accurate and effective:
The list goes on and it can be applied to many different fields but this can give you an idea of what kind of scenarios could be best handled by a video interpreter instead of a telephonic one.
Interested? I can offer video-remote interpretation services through the brand-new Capiche platform which is now part of the renowned STRATUS video interpreting. This platform allows you to reach a video-remote interpreter by simply downloading an app on your smart phone. Also, it gives you the possibility of building a network of your preferred interpreters and establish on-going relationships with them – something highly unlikely with other platforms.
|Posted by rpospina on September 11, 2014 at 3:05 PM|
As an interpreter, I constantly hear Spanish-speakers from different backgrounds and levels of education; some remain very loyal to our native language and others, due to the influence of the English language, are starting to blend the two into what we know as “Spanglish”.
Spanglish is more than the well-known and obvious expressions such as “yo tengo billes que pagar” [I have bills to pay]; there are many other “additions” to this dictionary that are far more discrete, such as “tengo que llenar una aplicación” [I have to fill out an application]. The latter always makes me question my renditions and wonder if I'm using the right terms.
Now I want to share with you this list I started this as a personal exercise and constant reminder of these common false cognates:
The word: Is not: It should be:
Apply, (to) Aplicar Solicitar
Attend Atender Asistir
Carpet Carpeta Alfombra, tapiz
Cervix Cérvix* Cuello uterino (o del útero)
College Colegio Universidad, instituto.
Constipation Constipación Estreñimiento
Cup Copa Taza
Defendant Defendido Acusado, demandado
Discuss Discutir Platicar, hablar acerca de [...]
Disorder Desorden Trastorno
Drugs (medications) Drogas Fármacos, medicinas
Embarrassed Embarazada/o Avergonzado, apenado
Expiration Expiración Vencimiento
Facilities Facilidades Instalaciones
Fence Fenza Cerca, verja
Insurance Aseguranza Seguro
Introduce Introducir Presentar
Intoxicated Intoxicado Embriagado, ebrio, borracho
Language Lenguaje Idioma, lengua
Library Librería Biblioteca
To move (in or out) Moverse Mudarse
Nurse Norsa Enfermera
Qualified Calificado Capacitado, reúne los requisitos
Recipient Recipiente Destinatario, receptor
Remark Remarcar Comentario
Sympathy Simpatía Empatía
Truck Troca Camión, camioneta
Tubes (Fallopian) Tubos Trompas
Yard Yarda Jardín, patio
* The RAE dictionary (Real Academia Española) has this term under consideration for future inclusion: RAE.es
|Posted by rpospina on August 4, 2014 at 12:25 PM|
I'd like to share with my fellow interpreters a number of tips that other professionals kindly provided when I was preparing for my first simultaneous interpreting assignment. To recap the basics, simultaneous interpreting requires the interpreter to render what the speaker is saying in language “X” into language “Y”, while the speech is taking place (hence the name simultaneous):
Become familiar with the terminology. Read.
Once you've learned the terminology, practice.
Obtain information about the equipment and interpreter's set-up.
A few words of advice:
|Posted by rpospina on July 28, 2014 at 8:40 PM|
"I would never imagine loving what I do for the rest of my life but I am so glad I do. I started interpreting as a child back in the day when only VCR's were invented and my sisters and I would interpret the whole movie for my parents. They never missed out on any new releases and it was such an honor to be able to do that for them. When I got hired professionally in the year 2006 I was very honest when they asked me what previous experience I have had, I told them the truth, “just serving as an interpreter for my parents since I was about 8 years old”.
Being about 7 I think that was the age I became fascinated with languages and the meaning of certain words. I remember coming home one day from school in tears since one of my schoolmates called me “hilarious” and me being a bilingual student but mainly speaking Spanish thought that word was offensive. That day my older sister asked me why I was crying and I told her and she just simply laughed and told me the meaning of the word and made me feel silly for crying. From there on I have been fascinated learning different words for certain meanings.
When I was first hired by a professional company I mainly took customer service calls. Later I was trained to take calls specialized in the medical, legal, and insurance fields. I can clearly say medical has been my favorite although some calls have been difficult to get through them; here is an example: I remember this day like if it was yesterday taking this call even having my food on one side just in case it was an easy call. I took it just like if it was any other call; the call was regarding a Spanish speaking father calling the mail order pharmacy to send more medication for his daughter which had a chronic disease and needed the medication right away and was having difficulty since the doctor was out of town, and the medication needed a prior authorization. It was heartbreaking hearing the dad plead to the pharmacist in Spanish “Please if my daughter doesn’t get her medicine she will die!” Hearing him crying on the phone while you can also hear the little girls in the background asking, “what’s wrong daddy? why are you crying?” Those are the type of calls that have made me cry buckets and buckets of tears but still getting through them and taking the next call. It has simply been a dream come true becoming an interpreter and removing those language barriers for others.
One of the things I enjoyed doing while I would interpret was ironing. It is a quiet activity and I would get some house-work done at the same time. The funniest thing that has happened to me while interpreting has definitely been when I fell from my desk while I was interpreting. I was leaning back just relaxing when my chair just broke and I brought down all my notes laptop and everything! I now have the privilege to provide coaching tips to the new interpreters and my best advice has always been enjoy what you do! See your job as valuable as it is providing a service to both the Spanish and English speaking person. Another thing I mention to them is: “At the end of the day pat yourself on the back! Let yourself know what an awesome job you did!”
Hopefully everyone that is an interpreter has loved this experience as much as I have. Thank you for reading!!"
|Posted by rpospina on May 9, 2014 at 4:00 PM|
This is a common question among my clients who need official documents to be translated (birth certificates, marriage certificates, etc.); the answer is: it depends.
If your document was originated outside of the United States and you need a translation into English (for example, for immigration purposes) what is required by most US entities is a certified translation; one that has a certification from the translator that confirms that the translation from the foreign language into English is accurate. In these cases, a notary is not necessary.
However, if what you need is a translation of a document issued in the United States and this document will be used overseas, then first of all you need to confirm if this country is participating in the Hague Convention of 1961; if the country that will receive your documents is participating in this international convention, then it will require an apostille. An apostille is an internationally recognized form of authentication that validates a stamp or seal affixed to a document. In this case, the translation would need to be certified by the translator who would sign the certification in front of a notary; then you should bring your document to the corresponding official entity to get the apostille. For the state of Florida, you can find specific instructions here.
These are the most common guidelines, but you should always verify with the instution that will use your document if a notary or apostille is required or not. As a certified translator, I can issue officially certified translations following the guidelines dictated by the USCIS and other U.S. entities and I can also issue certified translations notarized by a Florida notary, so that they can get the proper apostille within the state.
|Posted by rpospina on April 23, 2014 at 1:10 AM|
It's Earth Day! These are some things that we can do as interpreters and translators to help preserve our planet:
1. When possible, take notes with your computer or tablet instead of pen and paper.
2. Be conscious when printing; use both sides of the sheets for your proofreads.
3. Activate the energy-saving settings on your computer and don't leave your monitor on.
4. If you print your business cards, use recycled paper.
5. Avoid buying bottled water; get a reusable thermos instead.
6. Adjust the temperature of your thermostat or open your windows whenever you can.
7. Buy e-books instead of paperbacks.
8. Recycle your electronics.
9. Get fluorescent light bulbs.
10. Shop local. Shop smart. Select Eco-friendly products.
|Posted by rpospina on April 18, 2014 at 5:10 PM|
For this entry, I wanted to start off by offering clarification on what is the difference between a translator and interpreter.
In simple terms, a translator converts text from one language into another. Most translators specialize in certain fields. Also, it is an industry's standard for a translator to convert texts out of a foreign language into their native or mother language as this tends to ensure better results than if it was done the other way around.
There are no classifications for translators per se, only specializations, however some can point out that based on the way their services are provided, they can either be:
Interpreters converts spoken words between two languages and most of the time, interpreters have to work converting messages out of AND into both languages involved.
The work of an interpreter can be categorized several different ways:
Based on location:
Based on the type of interpretation provided:
Professionals that work both as interpreters AND translators are: INTERPRE-TATORS! Get it?
|Posted by rpospina on April 9, 2014 at 1:35 AM|
There are many benefits that a local translator can offer you versus a distant professional or agency. I'd like to clarify that I have done this under two assumptions: 1) that your local translator is indeed a professional translator and 2) that he/she is capable of working with the type of project that you need (based on their specialization or experience).
1. It's easier to get in touch with the translator. It's a lot easier to get in touch with a local translator than trying to reach out to a company based who-knows-where, that will probably get you to an automatic call answering system. With your local translator, you also have the possibility to have a personal meeting and discuss your project.
2. You can bring your documents to the translator in person. If you don't have access to a scanner, fax or smart phone or if you don't feel comfortable sharing certain information online, only with a local translator you have this option.
3. There are more options to submit payment. Once your project is completed, it 's very convenient to be able to pay not only with a credit card or PayPal, but also with a check, money order or good old cash. As an added value on top of this is the fact that most local translators will give you the chance to pay upon completion of your project and don't require prepayment for each and every service.
4. You can get your documents faster. You can arrange the delivery of the document not only online or by mail, but also by choosing to pick it up from the translator's office or even having the translator deliver the document to you (if they offer this optional service).
5. If a change or correction is needed, your translator is right there! Yes, that can certainly be a relieve.
6. You can verify the credentials of the translator. You'll know exactly who you are working with and you have ways to verify this person's credentials thoroughly.
7. It's easier to protect the privacy of your information. Again, along the same lines of point #6, because you know exactly who are you working with, you have an additional layer of protection and in the unlikely event that things go wrong, you'll know exactly who to hold accountable.
8. If you need more documents translated in the future, you know who will do it for you. If you need similar translation services in the future, you will have consistency with the outcome if you use a local translator, who knows you and who knows how to work for you.
9. It's someone that you could add to your local circles. I am proud to say that I have developed relationships with my local clients that started with the request of a service: Someone that just moved to the area and doesn't know many people, someone that is pleased to find out that we come from the same country, or someone who also has a small local business that can turn me into a client as well.
10. Buying local is simply good. It's sustainable and it promotes the advancement of your local community.
|Posted by rpospina on March 9, 2014 at 4:05 PM|
This is my very first blog entry. I guess the proper thing to say first of all is "thank you" for stopping by. My name is Rosa Patricia Ospina and I was born and raised in the Dominican Republic; after I graduated from high school I went to college and studied Hospitality and after graduation and a fight with my sweetheart at the time, I moved to Punta Cana which was a 4-hour drive away from home.
In Punta Cana I worked in Sales and had the chance to travel to around a dozen different countries promoting Resorts... yep, that was the life back then...I feel in love with a foreigner and from that point on, my life changed... so, I literally left everything to chase this man around and ended up in Northern Florida. Fortunately, we are married today and we have a little boy named Daniel.
How did I become and interpreter and translator?
I have always been passionate about learning new languages and for some reason it has been easy for me to do so. When I moved to Florida, I still worked in Hospitality, back then I worked hiring staff to work in local hotels, which were for the most part, Hispanics. So, through my interactions with them I started interpreting and translating on informal settings: during orientations and training sessions, translating letters, forms and manuals, etc. It was something that I really enjoyed because I felt that I was helping them and making a difference.
After some time, I decided to venture into establishing my own business learning as much as I could about this trade. Eventually I obtained my first certification as a Medical Interpreter and later on my English / Spanish translator certification.
So, that's me, in a nutshell... my posts will be about sharing my experiences with you, the funny things I get to hear while interpreting and to hopefully shed some light about this growing industry and about us, the people who work in it.